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Frequently asked questions
1. Which chair do I choose for my size?
Both chair models are suitable for users of average height, up to 1m80cm. For larger or taller users, we recommend the ICOS chair, since the seat is flatter and wider, and it can also be adjusted for a longer length. Before ordering, please check the dimensions and the maximum load indicated for each chair. If you have questions about choosing the chair, call us at +48 18 5 488 488 or write to us at quersus@quersus.com
2. What are the differences between the lines?
Our offer includes two lines of Quersus chairs: ICOS and VAOS
The lines differ mainly in the design : the shape of the seat, the backrest, the headrest. The VAOS has a headrest cushion, whilst the ICOS has an integrated headrest like that of a car seat, which can be raised or lowered for users of different height. Each line includes chairs that differ from one another by the type of upholstery – this can be aesthetic, but also have certain properties that may be desirable for different users. Examples are : ICOS 1.1 water resistant and fire resistant fabric or 1.2 velour that is pet-friendly and is not easily damaged by pets.
The ICOS 2 and VAOS 3 range now has the option of adjusting the lumbar region so that the outward curving for the lumbar area can be greater/smaller and at varying heights.
3. Does the chair come with a headrest cushion?
The VAOS comes with a headrest cushion, but the ICOS has a built-in headrest that can be adjusted higher or lower as on a car seat.
4. What is personalization and how much does it cost?
Personalization is computerized embroidery applied to the headrest cushion, in accordance with your own design. It can be your name, pseudonym or logo.
The MyQuersus tab (http://www.quersus.com/pl/muquersus.html) gives a list of available fonts, colours and the maximum size that your design must have. The link also shows some examples of our designs.
The cost of embroidery is 29 €. Personalisation is only available if you purchase a chair or a headrest cushion. Embroidery can only be carried out on the headrest cushion. With any purchase of a Special Edition chair, it is only possible to embroider text (pseudonym, name etc). For the embroidery to proceed smoothly, a signed declaration is required relating to authorship rights to the image/text. It also confirms the acceptance of our terms and conditions relating to personalization (embroidered items cannot be returned).
The maximum time allowed for realization is 7 working days. However, the embroidery is generally ready on the following working day (provided we receive a complete set of documents/files). Any questions, information concerning the embroidery, a scanned copy of the completed and signed declaration, as well as a file with the logo, need to be sent to us at the following email address:
quersus@quersus.com
5. Can I return the chair?
Yes, this is possible within 14 days of the date of receipt, without giving a reason. The product must be returned in new condition and in its original packaging. The return costs are paid by the purchaser. (See point 8 in the TERMS AND CONDITIONS).
6. What is the guarantee on Quersus chairs?
VAOS 2 and VAOS 3 chairs are guaranteed for 3 years. ICOS chairs are guaranteed for 5 years. Models we sold previously, EVOS, VAOS and GEOS has a guarantee of 2 years. These are no longer available.
We have spare parts available for our chairs. Once the claim is validated, the spare parts will be shipped under warranty.
If you need a spare part after the warranty period, please contact us (via email or phone), and we will provide you with an access code to allow you to purchase it on our website. Contact us by phone: +48 18 5 48 84 88 or by email: quersus@quersus.com
7.How can I pay?
You can pay by bank transfer or credit card (Visa, Mastercard, Maestro). We now also accept Apple Pay and Google Pay. We wait for 7 days to receive the bank transfer. If the order is not paid within this period, it will be cancelled.
8. Can I pay in installments? Can I pay with PayPal?
It is not possible to pay in installments. We do not offer payment via PayPal.
9. Where can I try out Quersus chairs?
All our products can be tested and guidance is given on the choice of a chair at our Head Office in Podrzecze, near Nowy Sącz in Poland. We are also present at numerous events all over Europe.
QUERSUS chairs may be seen live during e-sport tournaments and tried out in person in game rooms. If you would like to know the next location where we will be present, please look at our events page on our website, or follow us on Social Media.
https://www.facebook.com/Quersus/
https://www.youtube.com/Quersus
https://www.instagram.com/quersus/
https://www.tiktok.com/@quersus
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